Below is a list of frequently asked questions that we have compiled over the years.
Requests for Quote -- We are more than happy to quote you on any of our products or services. However, lately we have been dealing with many customer's who call us and ask for quotes verbally and then end the conversation asking for written quotes. The end result is double the work and double the time for us. Don't get us wrong, it's a good problem to have and if it only happened occasionally that would be one thing, but it's becoming a frequent issue. So, we ask you to please contact us, fill out our sales form, or fax us if you need a quote in writing. If you have specific questions or need a quote over the phone, please feel free to call us. Sorry if this is an inconvenience for you but due to the volume of calls and requests that we receive, it has become a real time issue for us.
Auction Info --- We are a weighing scale sales and service company. NOT AN AUCTION INFORMATION DEPOT. If you bought your scale/balance on Ebay, or are considering bidding/listing a weighing related item on Ebay or any other auction site --- Please do not call us asking for prices or additional info just so you can use the info on an auction site! We are a business! If you've already bid/purchased the item, please contact who you bought the scale from for help. If they can't help you, please contact the scale manufacturer of the item. We will sell you parts, manuals, or additional related items.
Repairs / Broken items --- If your scale/balance shows an error code or is broken and you purchased it from us, we'll gladly try to help & assist anyone that originally purchased the item from us. Unfortunately, many people tell us they bought the scale from us and actually did not. Then once we determine that they never purchased the item from us, we'll hear "well, I actually don't know where we bought the scale"... If we can't find your order info in our database we will refer you to the manufacturer of the product.
Absolutely not! Chances are if we don't have it, we can get it! Not all of the scales and scale parts we carry are listed in our online catalog. Due to the large number of manufacturers we are a distributor for, it is next to impossible to keep ALL of them for sale online - not to mention keeping all the information current. So if you can't find it online, please contact us and we will be happy to help you find what you are looking for!
If you're looking to buy a scale or balance or looking to get a quote -- you should know what maximum capacity and what readability you need. Max capacity refers to the most weight that can be put on the scale and weighed. The readability is the increments that the scale moves up/down in. You will normally see this listed on our website as:
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62g x 1mg
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210 x 0.01g
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30 x .01 lbs
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5000 x 1 lbs
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12 lbs x 0.1 oz
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For example, if you would like to buy a standard 4'x4' 5000 lb capacity floor scale, the max capacity is going to be 5000 pounds and the readability is normally 1 pound increments.
When calling or emailing a request or order in to us, please have an idea of what capacity and readability you need and what approximate dollar amount you are looking to spend before contacting us and requesting a quote.
No, Central Carolina Scale does not require a minimum quantity for scale orders. Parts orders sometimes do have minimums.
Constant changes...... Scale prices, or better yet steel prices, are constantly changing in todays world, therefore if we did post prices on our site, we would always be changing them...and our customer's wouldn't like that. We've had many satisfied customers call us and place an order even with no prices on the website because they know they are getting a quality product at a reasonable price. Some of our calibration weight prices are listed on the web and these are subject to change due to manufacturer price changes.
We hear this quite often. It depends. You or your company need to determine what requirements you're going to be held to before buying our weights. You may not need any certificates at all.
For example, is your company ISO or do you need traceability to NIST? Then, you would need traceable certificates. Unfortunately, many people call us having no idea what they need and expect us to have the "magic answer" and then get frustrated when we can't tell them what certs "they have to get". So, the best answer is to FIRST find out on your end what requirements you or your company need. This weight certification pdf file is very handy in determining what certificates, if any, you may need for your weights.
NO! 99.9% of the time your new scale comes to you factory calibrated. If you feel that you need to have it calibrated or wish to have it calibrated at your facility, you will need to call your local scale dealer to calibrate the item. Normally, this will cost you an hourly rate plus mileage. In some cases, you can take the scale to your local scale dealer. However, it is not a good idea for you to try to calibrate the scale yourself. The reason is simple. Scale technicians have experience calibrating scale systems and have certified test weights.
Does this mean your scale will be 100% accurate when you receive it? No. Many factors contribute to a scale being accurate. A scale can be weighing perfectly at our location and not weigh perfect at your location. This can be due to a number of factors such as gravity and abuse during shipping / transit time. This is the case no matter where you purchase an item. It is always a good idea to have your local scale company calibrate and install your scale.
You may pay with credit card--We accept Mastercard, Visa, Discover & American Express. We also accept cashier's checks & money orders. All payments must be made in US dollars.
In some instances with proper credit references, we will allow you to open a NET 30 account which will allow you the opportunity to issue purchase orders (continental US only). Our credit checks on your company are extremely thorough and normally take at least 3 to 8 business days and THEN your order is entered. So, if you need an item in a hurry and you don't have an account with us, the best bet is to pay with credit card.
If you send personal or business check by mail, we must wait for the check to clear the bank (normally around 7 business days). In the meantime, product availability & lead time is subject to change without notice.
SALES TAX
Sales tax will be added to the order total for our NC Customers. *Also, please take note that many of our vendors are now being required to charge sales tax for items dropshipped to certain states. You may be contacted and/or billed for sales tax or need to supply a state sales tax exemption certificate.
Shipping Policy
The standard method of shipment for internet orders is UPS Ground Service. In some instances, Fed Ex may be used but could incur an additional charge. We don't ship to PO boxes. If any item ordered is temporarily out of stock, the available merchandise will be shipped immediately. Back-ordered items will be shipped within 30 days. Credit card orders are billed when we ship the order. Items that exceed 100 pounds will be shipped FOB.
Note: Many times delivery drivers will leave packages on the front porch, in the garage, at the front door, etc... and never get a signature. If you're concerned that your package could be stolen before you are able to retrieve it, you need to mention that at the time of order so that we can request that the delivery driver must get a signature before leaving the item. Or, you can have the item shipped where you know it will be signed for.
Otherwise, if your item is delivered and then stolen, we are not responsible for that and you will have to work with your local police and/or the delivery company to try and find your item.
Heavy items -- Heavy items (example: floor scales) are shipped via motor freight to business addresses only (Zoned Commercial). In order to offload the merchandise, you need to have either a loading dock or fork-lift. All other charges are the buyers responsibility....ex: Liftgate, Residential, Construction, or Military
Shipping Scales in to be repaired
To send in an item for evaluation and a repair quote please fill out a form with the information below and send it in with the instrument. (You are responsible for freight to & from)
1) Your name
2) Your organization’s name
3) Shipping and billing addresses
4) Phone number
5) Fax number
6) The make, model, and serial number of the instrument to be repaired
7) A brief problem description
Please pack the balance/scale as safely as possible for shipping, preferably in the original box. Central Carolina Scale, Inc. is not responsible for items damaged during shipping or items that come in with no contact information.
All return claims must be made within ten (10) days of shipment date. After that date, only the manufacturer's warranty is effective. Please call (919) 776-7737 to obtain a Return Authorization Number before sending any merchandise back to us.
All returned items must be received in NEW condition with all manuals, parts, accessories and paperwork intact and in ORIGINAL packaging ... Restocking fees are applicable on any return or refund -- Despite charging the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, credit card transaction fees, and other costs.
Customer assumes all shipping fees - Shipping charges are not refundable.
Defective items will be replaced without charge.
We suggest shipping your package with additional insurance coverage. This protects your package from damage or loss.
All warranty service for original customers is provided by the manufacturer of the product purchased. Warranty terms vary from product to product. Please be sure that you read the manufacturer's warranty terms and conditions as soon as you receive your product. To use the manufacturer's warranty, please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you can not locate the number, please call us at (919) 776-7737 or e-mail us and we can assist you in obtaining the correct number. If you would like a copy of the warranty prior to purchasing, please call us and we will be happy to fax it to you. Please note, many of the manufacturer warranties only cover items located in the United States.
ALL PRODUCTS SOLD BY CENTRAL CAROLINA SCALE, INC. ARE WARRANTEED BY THE MANUFACTURER. WARRANTIES VARY FROM MANUFACTURER AND MODEL, BUT MOST OF OUR PRODUCT SPECIFICATIONS PAGES SPECIFY THE DURATION OF THE WARRANTY BY THE MANUFACTURER. WARRANTY FOR THE PERIOD SPECIFIED BY MANUFACTURER IS FOR COMPONENTS THAT PROVE TO BE DEFECTIVE UNDER NORMAL USE. DAMAGED RESULTING BY ACCIDENT OR MISUSE, OR AS A RESULT OF SERVICE OR MODIFICATION BY ANYONE OTHER THAN THE MANUFACTURER IS NOT COVERED UNDER WARRANTY. YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COST ASSOCIATED WITH RETURNING THE SCALE / BALANCE TO THE MANUFACTURER OR CCS, INC. PLEASE CONTACT US BEFORE SENDING ANY ITEM BACK.
Central Carolina Scale, Inc. has been selling, servicing, and renting scales and weighing systems since 1980. In that time, the organization has developed consistent and reliable means of insuring that the customer's scales and weighing needs are being consistently met and documented. Our testing weights are certified by the state of North Carolina and those certification numbers are available.
Privacy Policy Statement: We respect the privacy of our customers. We do not sell or distribute your information without your permission. By using our website, you agree to the terms of the privacy policy in effect at that time.
NOTE: It is the purchaser's responsibility to determine suitability and fitness of products for purchaser's particular purpose, application, or intended use. If you have any questions or concerns on a product's application for your intended use, please contact us prior to your purchase. Our friendly, knowledgeable customer service/applications support personnel are available to help you from 8:00 am to 4:30 pm EST Monday through Friday (919) 776-7737.
No. Sorry but we don't actually have a large truck scale to weigh trucks at our facility.
We are asked for this usually by folks in the Military who need to move locations and need to get a weight of their vehicle. Often rules require soldiers to certify the weight of the Do It Yourself rental vehicle when empty and after it’s fully loaded. If you're in central North Carolina, and you need to do this, contact us and we can suggest a local public truck scale weigh station that can provide DITY movers with a certified solution.
