Monthly Archives: September 2016

As a Service Company It’s Important That Our Customers Trust Our Knowledge & Recommendations

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I was reminded a couple of weeks ago just how valuable it can be to have a smart and knowledgeable service technician work on your project. In my case, it was my upstairs air conditioner.

I put in a new AC unit probably 2 or 3 years ago. When I received quotes from different contractors, they were split on what size unit to install. About half said put a 3 ton unit in and about half said to upgrade and put in a 3.5 ton unit. I put in the 3.5 ton since my upstairs is having to heat/cool a lot of square footage. Anyway based on what I’ve seen over the past couple of years, I probably should have gone with the 3 ton. Our 3.5 ton unit seems to short cycle and doesn’t get rid of humidity as well as I would like.

So a couple of weeks ago I contacted a local company to come out and check my upstairs system and see if there was any way that we could make the situation better, possibly with a whole house dehumidifier. The first company that I contacted came out and gave me a price on a whole house dehumidifier which I had requested. But he also pushed his company service agreement as well and how great that would be. He and I agreed the best thing to do would be to have his service technician come out the next day and see if he could slow the HVAC blower down or make an adjustment on the thermostat settings. Continue reading →

UDP User Datagram Protocol now available with Avery Weigh-Tronix ZM300 / ZM400 Series

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Technology is always evolving and fortunately the engineers at Avery Weigh-Tronix are hard at work building high quality digital weight indicators that can handle a multitude of tasks.

scale weight indicator UDP ethernet

One of the recent upgrades that these scale controllers received is the ability to communicate via UDP. UDP is User Datagram Protocol. We’ll provide the wikipedia link below for additional information on the technology.

The User Datagram Protocol (UDP) is one of the core members of the Internet protocol suite. The protocol was designed by David P. Reed in 1980 and formally defined in RFC 768. With UDP, computer applications can send messages, in this case referred to as datagrams, to other hosts on an Internet Protocol (IP) network. Prior communications are not required to set up transmission channels or data paths.

UDP uses a simple connectionless transmission model with a minimum of protocol mechanism. UDP provides checksums for data integrity, and port numbers for addressing different functions at the source and destination of the datagram. It has no handshaking dialogues, and thus exposes the user’s program to any unreliability of the underlying network and so there is no guarantee of delivery, ordering, or duplicate protection. If error correction facilities are needed at the network interface level, an application may use the Transmission Control Protocol (TCP) or Stream Control Transmission Protocol (SCTP) which are designed for this purpose.

So if UDP is a technology that you require or perhaps one of your pieces of existing equipment requires, then we now have the ability to provide you with a weighing solution for that. Contact our sales team for a quote today.